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Editor's note

Photo of Neil DaveyWelcome to MyCustomer.com - the voice of the customer relationship management (CRM) profession.

Voting has commenced in the Best of MyCustomer.com 2008 awards. Heathrow's Terminal 5 debacle has taken an early lead in the customer management calamity category, and other races are neck and neck. Visit the nominations page to cast your votes.

Meanwhile, throughout the month of December we'll be looking at the lay of the CRM land circa 2008. As such, in addition to our usual daily content, we'll be examining the state of play in areas such as CRM software, social networking and marketing.

Elsewhere, visit our forums for all your questions and opinions on CRM. And if you've yet to join our community, why not register now - for free - and receive the latest updates delivered directly to you by email bulletin.

And remember to pop by the MyCustomer.com news blog, where Stuart Lauchlan will be providing regular updates on the breaking stories and rumours from the world of customer management.

Neil Davey
Editor
MyCustomer.com

Don’t forget to vote in the Best of MyCustomer.com 2008 Awards
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The world is turning: What is the future for CRM globally?

As the world economy swings into a downturn, will good customer relationship management prevail? Or will firms revert to the old ways they know best? Experts share their views. more...

Editor's choice

Customer communication feature

Oracle users are happy as... Larry? The Oracle UK User Group's annual conference reveals that Oracle customers are getting happier. But the study still highlights areas that demand improvement. more...

Customer communication feature

Email marketing leads customer engagement efforts The Online Customer Engagement Report reveals how firms are targeting/segmenting their customers, and working to learn how they are changing. more...

CRM news blog

News and analysis editor Stuart Lauchlan delivers breaking news and personal views on the world of CRM. Including: Woolworths sale shows that customer is king. more...

Download of the week

Decision science & customer analysis: competitive advantage or necessary to compete? By Leslie Ament, Hypatia Research, LLC
What used to provide competitive advantage to companies has now become a lucrative service business for vendors able to provide key components.

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Latest supplement: Call centres

Why are so many customers unhappy with call centre experiences? Offshore centres have come under fire in the past, but businesses themselves often blame their IT. MyCustomer.com examines the key call centre concerns. Including: Click here for previous focus reports

Business software users have chosen their 'best in class'. CRM winners were Really Simple Systems, Netsuite and Sapphire Systems. Visit the SSA site to find out more.