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Editor's note
Welcome to MyCustomer.com - the voice of the customer relationship management (CRM) profession.
MyCustomer.com is pleased to announce that as well as delivering another seminar programme of customer relationship management experts at September's Customer Management Expo in Birmingham on September 16/17, we will also be presenting two special breakfast briefings featuring our in-house experts Stuart Lauchlan and Jennifer Kirkby. Click here for more details and to register.
September sees us turning our attention to 'sales through customer service' - a simple concept that is burning its way up the hype cycle. Therefore, in addition to our usual daily content, we'll be looking at the latest thinking on the likes of contact centres as profit centres, and key account management.
Be sure to check out Jennifer Kirkby's September analyst report which provides a strategic overview of the topic, tying the month's content together.
Elsewhere, pop by the MyCustomer.com news blog, where Stuart Lauchlan will be providing regular updates on the breaking stories and rumours from the world of customer management.
Neil Davey
Editor
MyCustomer.com
Our online directory provides a comprehensive list of suppliers in all fields of customer management. From software to consultancy, if you are looking for a solution, click here.
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